Yes, I confess. I did a bad thing: I made a mistake at work. Well, not a big one. If you work long enough, the statistics aren’t in your favor because sooner or later, you’ll make a mistake. The important thing is how you deal with it. My mindset on dealing with mistakes is one positive change I’ve made in my life.
Mistakes are unavoidable. For perfectionists, a mistake can be a terrible blight on your goal to have a perfect track record.
Mistakes happen, even if you are detail-oriented and careful. You may have called a client the wrong name or damaged your company’s reputation. After a mistake has been made, no matter how big or small, it’s how you deal with the mistake that matters.
Here are some steps to follow to minimize the impact of a mistake and keep your job (or help you to find a new one).
Step 1: Acknowledge the Mistake
Whether you make a typing error that resulted in an important package being sent to the wrong planet or printed a thousand copies of the wrong file, the first step is to acknowledge what happened.
Everyone makes a mistake at some point in their career, and the best thing about making one is the confirmation that you are human. All humans are prone to errors. You say, “Oops” (or swear, depending on your preference), and start the recovery process.
Decide who to notify about the error, whether it is your boss, coworker, or customer, and tell them what has happened. The next critical part is damage control.
Who does the mistake affect? Just yourself and one other person, or an assembly line of people? What must you say to each person? Is it enough to tell them about the error, or is there something you must do to put things back on track for each person?
Step 2: Analyze the Problem and Your Performance
After deciding who must be notified about the mistake, tell them what you will do to rectify the error. Will you need to issue an apology to a customer? Do you need to fulfill a product order a second time?
How soon can you fix the mistake? Provide a timeline for each step and when you’ll have the issue resolved.
Those are the immediate steps that you need to take as soon as you realize that you’ve made an error.
You may also need to do some damage control to patch up relationships. For example, you forgot to complete your part of a project, so your coworker is angry with you. You could offer to help that coworker with their project.
Step 3: Process Your Feelings
You may be feeling frustration, embarrassment, or fear about what you’ve done. People may think you’re stupid or incompetent.
When you realize you’ve made a mistake, you may be frustrated if the problem can’t be fixed right away, and other people need to be brought in to fix your issue. (And then even more people know what you did wrong. You’re getting famous–but not the way you wanted to be known.)
It is embarrassing when other people are made aware of what you’ve done wrong. If only we could make things disappear with the snap of our fingers!
In extreme cases, you may be fearful of losing your job because you’ve previously been warned not to make the same mistake, or the error is a costly one, resulting in the company losing hundreds of thousands of dollars.
First, process your feelings. Acknowledge what you’re feeling and what is causing you to feel that way.
Second, practice self-care. Do activities that will take your mind off what you’ve done wrong and regain your confidence. Watch a movie, spend time with friends, go for a run, or any number of activities that you enjoy.
Constantly dwelling on your negative feelings won’t improve the situation.
Step 4: Formulate a Plan to Prevent Future Mistakes
Analyze what went wrong and figure out how you can prevent the mistake from happening again. Could you create a checklist to follow? For example, if you made an error with a customer order, your checklist could include confirming the address and rechecking the customer’s name.
Ask for constructive feedback. What do your supervisor/coworkers/customers think you could do better? Is there any advice that you can take from the incident to improve how you do things in the future?
Taking initiative will show people that you’re trying your best to fix the mistake and prevent it from happening again.
Step 5: Focus on the Future: Mistakes Aren’t the End
If you are making the same type of mistake over and over again, analyze how you can improve yourself. Is there a skill you can work on? For example, if you are careless, how can you train yourself to be more precise? If you are disorganized, how can you be more organized with your schedule so you aren’t rushing to complete tasks close to the deadline?
In addition to improving soft skills, such as organization, what hard skills can you improve on to prevent mistakes? For example, if your error was the result of a lack of familiarity with a computer program or platform, can you take a course to improve your knowledge?
If your mistake was severe enough that you lost your job, you can still take steps to move on. How will you address the question (if it comes up) about why you left your last job? Instead of saying you were fired, you can simply say the job ended. Tell your next employer what you learned from the experience and the steps you’re taking to ensure a similar issue doesn’t happen again.
Always focus on self improvement.
Key Takeaways
As the saying goes, mistakes happen. As soon as you realize that you made a mistake, take the initiative to acknowledge the error and find a solution. Mistakes are embarrassing, so take the time to process your emotions, take time for self care, and formulate a plan to prevent similar errors from happening again.
Do what you can to avoid making errors. Mistakes are unavoidable; it’s how you deal with them that matters.
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Yes face the mistake and llow it to make yu better! Great write up Vanya
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Great advice! Thanks.
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You are talking about self reflection
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Yes, this would be self reflection.
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No way!! Hide the evidence and blame it on that weird co-worker that no one really likes. You know, the one that always brings scones instead of donuts. Yeah, that weirdo. Remember the FBI motto, Admit nothing, deny everything and make counter accusations. Or, a transfer is as good as a promotion.
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Hmm. Some interesting advice! I don’t know if I can blame someone else. Admitting nothing may come in useful in some circumstances.
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This is good practical advice for spilled milk but I feel like it doesn’t address the gravity of a mistake that can cost you your job, or a limb, or a loved one! Of course that kind of trauma could be another topic entirely, but I feel like the trauma of bad mistake merits some attention here.
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I think only minor mistakes should be addressed in a blog post because blog advice cannot be given for major mistakes that result in the loss of life or permanent damage. In those cases, people should not read tips from a blog post and instead seek professional help from medical professionals, lawyers, etc.
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Good idea,we should accept our mistakes.
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Thanks, yes, we should accept them.
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Huge respect for your every effort, you did a great work here.
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Yes, we should accept our mistakes and try to overcome them.
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Accepting our mistakes is sometimes hard to do. But we have to try to overcome them.
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Committing mistake is not a single, but not learning from it is. A nice article!
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Yes, mistakes happen. It’s what we learn from the mistake that’s important!
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You’re welcome! It’s sin, not single (my comment). Auto correct!
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Yes, I understood!
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These are great points!!
Analyzing about things and thinking what went wrong can help a lot.
Some people get too panicked and keep crying over spilled milk
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Yes, sometimes it’s hard to avoid panicking and just analyze what happened. But this is one way to prevent future mistakes! Thanks for commenting.
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I make mistakes all the time. The ones that hurt the most are the ones I can’t move past. Sometimes I just have to accept that I’m not perfect!🙂
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I’ve had to accept that I’m not perfect as well, and that’s hard because it makes me feel like I failed to do something, but I’m not a robot!
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Helpful and mindful article, Vanya. Mistakes offer learning opportunities, for the individual and for processes. 👍🏻
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Thanks! Yes, they do offer learning opportunities.
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That’s definitely the best way to deal with any mistake. Especially accepting it, some people refuse to do that and that can make you lose clients.
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Yes. It’s easier to be truthful to the client than to try and cover it up.
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I will accept my mistake and do my best to overcome the mistake in future
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Good plan. I always come with a plan too.
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